This channel is for purchases made directly with us through our website ONLY.

We do recommend contacting the seller for an exchange or refund, as we do not have your information or the details of your order when you make a purchase with another retailer/website.

No, Luigi Bormioli Can Only Ship To Addresses Located in the Continental USA. We are unable to ship to P.O. boxes - please provide a valid street address where your order should be shipped.

It depends on where you are. Orders will ship within 5 business days of being placed and we only ship Standard UPS Ground. Delivery details will be provided in your confirmation email.

We use UPS Ground for most orders. Replacement parts usually ship with USPS and have a flat shipping rate.

Standard free shipping is for orders of $100 up to $1,000.

Please contact our customer service team at ask@luigibormioliusa.com

Please contact our customer service team at ask@luigibormioliusa.com

Please contact our customer service team at ask@luigibormioliusa.com

All of our glass products past and present are lead, cadmium, BPA, arsenic and heavy metal free.

Luigi Bormioli brand glassware can be found in our online shop or in most major retail stores across the USA as well as in Canada. Check with your local retailers for availability. If you are having difficulty finding a product from our assortment please contact us and someone will be happy to assist you.

Most of our glassware is dishwasher safe. We recommend that oversized items and decorated items be hand washed. Please refer to the back of the packaging for care and handling instructions.

Most of our glassware is made at our factory in Parma, Italy. Some of our items are manufactured for us by skilled artisans in glassworks in Germany, Turkey and China.

You can find more about our 25 year guarantee here.

You can register your products on this page.

Stemware and thin crystal: generally not for microwave/oven and need to avoid thermal shock.

Wash items on top rack, spaced so pieces don’t touch each other, use moderate temperature and if possible use gentle cycle, after washing remove and hand-dry.

Often a result of hard-water film, try a vinegar rinse, lower detergent, softer water, and hand-polish after washing.

Glass caring tips can be found here.

Our SON.hyx made glasses can withstand over 4,000 industrial washing cycles. While our Sparks made glasses can withstand over 2,000 industrial cycles.

We are unable to sell single pieces through our website. Other vendors might sell our product in different configurations.

All replacement parts offered are listed on the website. All other products sold in the U.S. come pre-assembled from Italy.

If you believe we should add an additional replacement part to our website, please email ask@luigibormioliusa.com your suggestion, and we will pass along for future approval to the factory in Italy.

Since our items are shipped by sea from Italy to our US warehouse, we do not post ETA'S on the website.

Please email ask@luigibormioliusa.com with the item you're interested in and we will do our best to provide an ETA.

You can always click the "Notify when available" button on the product page, to be notified when stock is available again.

The majority of rim chips and stem breaks is caused by contact with other items in the dishwasher, high heat, twisting of the bowl or stem, or sudden temperature change.

Industry guidance favors tulip for aromatics while preserving bubbles; flutes for presentation/effervescence; coupes for cocktails/retro style.

A universal tulip-shaped wine glass is widely recommended by editors and sommeliers as a versatile choice.

We recommend glasses with a 11oz to 15oz capacity.

The Lock-Eat canning manual can be found on our Italian website.

Unfortunately, we do not provide any customization services on our glasses. We solely provide our blank glassware to a variety of engravers/decorators throughout the country and large national customizers such as Personalization Mall.

You may return eligible items within 30 days of delivery. If more than 30 days have passed, we can’t offer a return, refund or exchange.

To be eligible for a return, items must be:

• Unused, in the same condition you received them
• In the original packaging
• Accompanied by a receipt or proof of purchase

Non-returnable items: Gift cards

Please do not send your purchase back to the manufacturer.

• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

1. Confirm your item meets the eligibility criteria above.
2. Pack the item securely in its original packaging and include your proof of purchase.
3. Ship to the address below (return shipping costs are your responsibility; see “Return Shipping & Costs” blow).

Return Address
Luigi Bormioli (.COM Returns & Exchanges)
1656 Joey Zorn Blvd.
Barnwell, SC 29812
United States

We recommend contacting ask@bormioliroccousa.com before shipping your return.

We replace items only if they are defective or damaged. To exchange for the same item, email ask@luigibormioliusa.com, and follow their instructions.

Once your return is received and inspected, we’ll email you to confirm receipt and let you know if the refund is approved or rejected.

• If approved, we’ll process the refund to your original method of payment within 7 business days.

If you haven’t received a refund:

1. Check your bank account again.
2. Contact your credit card company (posting times can vary).
3. Contact your bank (processing times can vary).
   If you’ve done all of the above and still don’t see the refund, please email ask@luigibormioliusa.com.

• You are responsible for paying your own return shipping costs.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee we will receive your returned item without tracking.

All of our glass products past and present are lead, cadmium, BPA, arsenic and heavy metal free.

In order to produce glass of the highest quality, we prefer to manufacture our products from the purest of materials and not recycled glass. We do have certain collections that are made from recycled product.

A permanent anti-abrasion treatment at the stem/rim to improve resistance to micro-scratches and breakage; used alongside SON.hyx® in many stems.

Glass is infinitely recyclable; the Bormioli Luigi sustainability reports emphasize circularity goals and low-emission melting (e.g., electric furnaces; future hydrogen).

From the beginning of our company in 1946 to the present, Luigi Bormioli has been committed to the purest sands, potash and other materials used in the manufacture of our high-quality glass.

In order to produce glass of the highest quality, we prefer to manufacture our products from the purest of materials and not recycled glass. We do have certain collections that are made from recycled product.

Have a question that wasn't answered here or just not sure about something?

Email our customer service team at ask@luigibormioliusa.com