You may return eligible items within 30 days of delivery.
If more than 30 days have passed, we can’t offer a return, refund, or exchange.

To be eligible for a return, items must be:

• Unused, in the same condition you received them
• In the original packaging
• Accompanied by a receipt or proof of purchase

Non-returnable items:

• Gift cards

Please do not send your purchase back to the manufacturer.

• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

• Confirm your item meets the eligibility criteria above
• Pack the item securely in its original packaging
• Include your proof of purchase
• Ship to the address below

(Return shipping costs are your responsibility, see “RETURN SHIPPING & COSTS” below)

Luigi Bormioli (.COM Returns & Exchanges)
1656 Joey Zorn Blvd.
Barnwell, SC 29812
United States

We replace items only if they are defective or damaged.
To exchange for the same item, email customerservice@luigibormioli.com and follow the provided instructions.

Once your return is received and inspected, we’ll email you to confirm receipt and let you know if the refund is approved or rejected.

If approved:

• The refund will be processed to your original method of payment
• Timing: within 7 business days

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card company (posting times may vary)
• Contact your bank (processing times may vary)

If you’ve done all of the above and still don’t see the refund, contact:

customerservice@luigibormioli.com

• You are responsible for paying your own return shipping costs
• Shipping costs are non-refundable
• If you receive a refund, return shipping costs will be deducted

For items valued over $75:

• We recommend using a trackable shipping service or purchasing shipping insurance
• We do not guarantee receipt of returned items without tracking